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Updated on June 4, 2022

Help and Support

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Submit a ticket at our Help Desk. The expert team at Iqonic Design is always happy to help you with any questions or concerns you encounter. If you need any support with the item, please contact us through our dedicated support portal at Desky or email

Support Policy:

We request you to kindly read our documentation carefully. It will help you resolve most of your concerns with incorrect configuration. To get technical support and assistance, you need to have a valid purchase code. You will find this when you sign in your Themeforest “Download” page. Click on the theme’s download link.

Please be informed that theme-related features are only covered in technical support. Additional customization is not covered in support. Support does not include 3rd party plugins integration or any other compatibility issues that might arise. But, support is applied to plugin(s) we have developed and integrated ourselves.

If you have any questions that are beyond the scope of documentation, feel free to post them on our support portal at https://iqonic.desky.support/. Expect answer within 24-48 hours, usually as soon as possible in the order they were received.

Support requests are being processed on business days (Monday to Saturday) from 9:00 to 18:00 (GMT +05.30).We are in GMT+5:30 time zone. We address all the support queries 6 days weekly on the first-come, first-solve basis (Sundays off).

If any support ticket has no response from the item owner for 7 days, the ticket will be considered closed. If you need further assistance you can create another ticket.

 

Please be aware that before submitting a new ticket, please try searching the topic from our Articles and Knowledgebase for an answers.

 

Have pre-sales questions or concerns, please write to us via our website contact page or email us at hello@iqonic.design If you like our product and support then please drop a rate and write a review at https://codecanyon.net/downloads

As per envato policy installation, setup and configurations or modification are not include in free support. Free support are only for any bug/ error in original code. we do not provide installation and customization support in FREE SUPPORT.

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