WP Roadmap
Let us know how we can improve. Vote on our ideas.
- Road map
- Most Voted
- Newest
-
In Progress
Agent Knowledgebase#6
Profile Setting#7
Assign a personal agent to the customer#8
File attachments in Chat#9
Zapier Integration#10
Ticket Auto assignment#15
View More -
Planned
WhatsApp Integration#11
Share screen in Chat#12
More Reports for Analytics#16
Integration with ClickUp#17
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Complete
Email Ticketing#4
Twitter Facebook Monitoring#5
Ticket and Chat linking#14
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Beta Released
Chatbots#13
WHMCS Intergration#18
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WHMCS Intergration#18
WHMCS client end intergration
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Email Ticketing#4
Create tickets if customers send email on a specific email.
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Twitter Facebook Monitoring#5
Monitoring of communications on Twitter and Facebook page handles for automated ticket creation
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Integration with ClickUp#17
Would be nice to integrate with Clickup (httpsclickup.com) so new support tickets could be sent to a chosen ClickUp List.
-
File attachments in Chat#9
Ability for customers to add file attachments in Chat (can be limited to n MBs with temporary storage e.g. deleted after 7 days)
-
Profile Setting#7
update profile image update other info
-
Agent Knowledgebase#6
Private FAQ for Agents
-
Ticket Auto assignment#15
Auto assign tickets based on your products or categories
-
More Reports for Analytics#16
Advanced reports for detailed insights
-
WhatsApp Integration#11
Provide whatsapp integration
-
Chatbots#13
The ability to create rule-based workflow chatbots (with some NLP) to route customers to their desired solution
-
Assign a personal agent to the customer#8
Being able to assign an agent to deal with a particular client (as if he were his consultant)
-
Ticket and Chat linking#14
Links user tickets to chats for better conversation tracking.
-
Zapier Integration#10
Integrate over 2000 apps with Zapier.
-
Share screen in Chat#12
Ability to have video conversation with customers share desktop and maybe control remote desktop.
-
WHMCS Intergration#18
WHMCS client end intergration
-
Integration with ClickUp#17
Would be nice to integrate with Clickup (httpsclickup.com) so new support tickets could be sent to a chosen ClickUp List.
-
More Reports for Analytics#16
Advanced reports for detailed insights
-
Ticket Auto assignment#15
Auto assign tickets based on your products or categories
-
Ticket and Chat linking#14
Links user tickets to chats for better conversation tracking.
-
Chatbots#13
The ability to create rule-based workflow chatbots (with some NLP) to route customers to their desired solution
-
Share screen in Chat#12
Ability to have video conversation with customers share desktop and maybe control remote desktop.
-
WhatsApp Integration#11
Provide whatsapp integration
-
Zapier Integration#10
Integrate over 2000 apps with Zapier.
-
File attachments in Chat#9
Ability for customers to add file attachments in Chat (can be limited to n MBs with temporary storage e.g. deleted after 7 days)
-
Assign a personal agent to the customer#8
Being able to assign an agent to deal with a particular client (as if he were his consultant)
-
Profile Setting#7
update profile image update other info
-
Agent Knowledgebase#6
Private FAQ for Agents
-
Twitter Facebook Monitoring#5
Monitoring of communications on Twitter and Facebook page handles for automated ticket creation
-
Email Ticketing#4
Create tickets if customers send email on a specific email.