WP Roadmap

Let us know how we can improve. Vote on our ideas.

  • In Progress
    Agent Knowledgebase#6
    Profile Setting#7
    Assign a personal agent to the customer#8
    File attachments in Chat#9
    Zapier Integration#10
    View More
  • Planned
    WhatsApp Integration#11
    Share screen in Chat#12
    More Reports for Analytics#16
    Integration with ClickUp#17
  • Complete
    Email Ticketing#4
    Twitter Facebook Monitoring#5
    Ticket and Chat linking#14
  • Beta Released
    Chatbots#13
    WHMCS Intergration#18
  • WHMCS Intergration#18

    WHMCS client end intergration

  • Email Ticketing#4

    Create tickets if customers send email on a specific email.

  • Twitter Facebook Monitoring#5

    Monitoring of communications on Twitter and Facebook page handles for automated ticket creation

  • File attachments in Chat#9

    Ability for customers to add file attachments in Chat (can be limited to n MBs with temporary storage e.g. deleted after 7 days)

  • Integration with ClickUp#17

    Would be nice to integrate with Clickup (httpsclickup.com) so new support tickets could be sent to a chosen ClickUp List.

  • Profile Setting#7

    update profile image update other info

  • Agent Knowledgebase#6

    Private FAQ for Agents

  • More Reports for Analytics#16

    Advanced reports for detailed insights

  • WhatsApp Integration#11

    Provide whatsapp integration

  • Ticket and Chat linking#14

    Links user tickets to chats for better conversation tracking.

  • Ticket Auto assignment#15

    Auto assign tickets based on your products or categories

  • Chatbots#13

    The ability to create rule-based workflow chatbots (with some NLP) to route customers to their desired solution

  • Zapier Integration#10

    Integrate over 2000 apps with Zapier.

  • Share screen in Chat#12

    Ability to have video conversation with customers share desktop and maybe control remote desktop.

  • Assign a personal agent to the customer#8

    Being able to assign an agent to deal with a particular client (as if he were his consultant)

  • WHMCS Intergration#18

    WHMCS client end intergration

  • Integration with ClickUp#17

    Would be nice to integrate with Clickup (httpsclickup.com) so new support tickets could be sent to a chosen ClickUp List.

  • More Reports for Analytics#16

    Advanced reports for detailed insights

  • Ticket Auto assignment#15

    Auto assign tickets based on your products or categories

  • Ticket and Chat linking#14

    Links user tickets to chats for better conversation tracking.

  • Chatbots#13

    The ability to create rule-based workflow chatbots (with some NLP) to route customers to their desired solution

  • Share screen in Chat#12

    Ability to have video conversation with customers share desktop and maybe control remote desktop.

  • WhatsApp Integration#11

    Provide whatsapp integration

  • Zapier Integration#10

    Integrate over 2000 apps with Zapier.

  • File attachments in Chat#9

    Ability for customers to add file attachments in Chat (can be limited to n MBs with temporary storage e.g. deleted after 7 days)

  • Assign a personal agent to the customer#8

    Being able to assign an agent to deal with a particular client (as if he were his consultant)

  • Profile Setting#7

    update profile image update other info

  • Agent Knowledgebase#6

    Private FAQ for Agents

  • Twitter Facebook Monitoring#5

    Monitoring of communications on Twitter and Facebook page handles for automated ticket creation

  • Email Ticketing#4

    Create tickets if customers send email on a specific email.