Help and Support

The expert team at Iqonic Design is always happy to help you with any questions or concerns you encounter. If you need any support with the item, please contact us through our dedicated support portal at Desky or email

If your Elementor Widget Panel does not load and has the continuously spinning “Loading” icon,as shown in the image below

Edit your wp-config.php file

Add this to the top, before the line that says, “Happy Blogging”:

define(‘WP_MEMORY_LIMIT’, ‘512M’);

Note: WordPress memory can be different from the server – you need to set this regardless of server memory settings.

Edit your PHP.ini file

If you have access to your PHP.ini file, change the line in PHP.ini
If your line shows 64M try 256M:

memory_limit = 256M ; Maximum amount of memory a script may consume (64MB)

Edit your .htaccess file

If you don’t have access to PHP.ini try adding this to an .htaccess file:

php_value memory_limit 256M

Support Policy:

As long as we are here for you, you can follow the steps mentioned in our documentation and Graphina video tutorials. We have some articles on our site which might help you boost your productivity with Graphina.

For any technical support and assistance, you need to have a valid purchase code. You will find your purchase code when you sign in your Themeforest/Codecanyon – “Download” page.

Please be aware that before submitting a new ticket, please try searching the topic from our Articles and Knowledgebase for an answer.

 

Please be informed that theme-related features are only covered in technical support. Additional customization is not covered in support. Support does not include 3rd party plugins integration or any other compatibility issues that might arise. But, support is applied to plugin(s) we have developed and integrated ourselves.

If you have any questions that are beyond the scope of documentation, feel free to post them on our support portal at https://iqonic.desky.support/. Expect answer within 24-48 hours, usually as soon as possible in the order they were received.

Support requests are being processed on business days (Monday to Saturday) from 9:00 to 18:00 (GMT +05.30).We are in GMT+5:30 time zone. We address all the support queries 6 days weekly on the first-come, first-solve basis (Sundays off).

If any support ticket has no response from the item owner for 7 days, the ticket will be considered closed. If you need further assistance you can create another ticket.

 

Please be aware that before submitting a new ticket, please try searching the topic from our Articles and Knowledgebase for an answers.

 

Have pre-sales questions or concerns, please write to us via our website contact page or email us at hello@iqonic.design If you like our product and support then please drop a rate and write a review at https://themeforest.net/downloads