Help and Support
The expert team at Iqonic Design is always happy to help you with any questions or concerns you encounter. If you need any support with the item, please contact us through our dedicated support portal at Desky or email
If your Elementor Widget Panel does not load and has the continuously spinning “Loading” icon,as shown in the image below
Edit your wp-config.php file
Add this to the top, before the line that says, “Happy Blogging”:
Note: WordPress memory can be different from the server – you need to set this regardless of server memory settings.
Edit your PHP.ini file
If you have access to your PHP.ini file, change the line in PHP.ini
If your line shows 64M try 256M:
memory_limit = 256M ; Maximum amount of memory a script may consume (64MB)
Edit your .htaccess file
If you don’t have access to PHP.ini try adding this to an .htaccess file:
php_value memory_limit 256M
As long as we are here for you, you can follow the steps mentioned in our documentation and Graphina video tutorials. We have some articles on our site which might help you boost your productivity with Graphina.
For any technical support and assistance, you need to have a valid purchase code. You will find your purchase code when you sign in your Themeforest/Codecanyon – “Download” page.
Please be aware that before submitting a new ticket, please try searching the topic from our Articles and Knowledgebase for an answer.
Please be informed that theme-related features are only covered in technical support. Additional customization is not covered in support. Support does not include 3rd party plugins integration or any other compatibility issues that might arise. But, support is applied to plugin(s) we have developed and integrated ourselves.
Support requests are being processed on business days (Monday to Saturday) from 9:00 to 18:00 (GMT +05.30).We are in GMT+5:30 time zone. We address all the support queries 6 days weekly on the first-come, first-solve basis (Sundays off).